Ordering
General Information
Merchandise Availability
All merchandise on Timberlander,Inc. is sold on a first come, first served basis. Occasionally, demand for an item will exceed our available inventory in a very short time, resulting in an an out of stock product. Should an item be sold out, you will be immediately notified by email and telephone, and given the option to choose a different style and/or size. If we do not receive a reply within 3 business day, your card will be refunded and your order cancelled. Timberlander,Inc. makes every effort to restock popular items, but availability is dependent on the manufacturer and often additional inventory is not available.
Merchandise Authenticity
All of the products sold on Timberlander,Inc. are authentic and come with their original, factory box. Our company is listed on the Legit list at Google.com, and passes "Legit Checks" at the online collecting forum.
Shoe Sizing
In order to keep bringing you the best prices and keep your hassle to a minimum, we ask that all of our customers know their proper shoe size when ordering. Mass produced sneakers are standard in size and so if you wear a size 8 in one shoe, you will probably wear a size 8 in nearly any other shoe. If you have questions about choosing the right size shoe, please email us for helpful tips.
Out Of Stock & Back Orders
Timberlander,Inc. is updated daily with the latest information on sizes and styles. Occasionally, demand will exceed our inventory in a very short amount of time and a style will be backordered or out of stock. We apologize for the inconvenience, and we will notify you as soon as we become aware of the situation. You can choose another size or style or request to receive a refund.
Cancellations
Order cancellations must be received in 12 hours by telephone on the first business day after placing the order.
Sales And Price Changes
Timberlander,Inc. prices are reevaluated regularly. Any price changes within 10 days in favor of the customer will be honored at the lower price.
How To Order?
Order Online
Once you have found that perfect pair of shoes, choose your size from the drop down list of available sizes and click to add them to your shopping cart.
If you are done shopping, review your cart for any errors. A link to the shopping cart is conveniently located at the right-hand column of every page. If everything is correct, go ahead and click on the Checkout button below your shopping cart items.
First time customers can only ship to their billing address or an address listed with and authorized by your card issuer. We do this to make sure that no one can use your card or order products without your permission.
Please check your shipping & billing information carefully,make sure your shipping & billing address are the same.We supply free shipping to UK,AU,USA,etc.through EMS.
Now it is time to tell us how you want to pay. Timberlander,Inc. accepts Visa & Master Card.In general,there are four credit card payment methods:GSPAY,IPS,ECPSS,PAYEASE.After entrance one of methods,choose the type of credit card, then fill in the number and the expiration date, and be sure to give us the security code so that we can verify that it is you using your card. The security code is the last three numbers on the back of the card.
Before you send the order, make sure that your billing address is the same as your shipping address. If it is different (Ex. You have your bills sent to a PO box or you are away at school), then scan your ID and the front of credit card to us. And we will contact you after we checking rigth with our bank.
Almost there! Timberlander,Inc. likes to keep you up to date on the status of your order. Take a moment to fill in your email address to receive an online order confirmation and later, once the package is shipped, a tracking number.
If you did not receive your 10-digit tracking number within 5 days after placing your order, your e-mail server may have seen it as spam. In this case, please contact us for assistance in orders' tracking.
Ordering your shoes from Timberlander,Inc. is fast, easy, and secure. There are never any crowded stores or waiting in line for the hottest new release. You can place your order from the comfort of your own chair anytime, 24/7, and rely on the fact that Timberlander,Inc. only sells authentic products backed by our Satisfaction Guarantee and the Testimonials of very satisfied Timberlander,Inc.'s customers.
Ordering from Timberlander,Inc. is simple. We accept orders online or you can freely contact us during normal business hours (Monday through Friday, 8am-4pm Pacific) to have one our friendly representatives assist you. For the fastest, most convenient service, use order through the website. Your order will be submitted through our secure server and directed to our distribution center for screening and processing.
How Is The Order Processed?
Fraud PreventionOnce we receive your order, it is carefully screened before it is approved and released to our warehouse. We look for a correct billing address and screen each and every order for possible fraud. If there is any question about your billing information, one of our representatives will contact the credit card issuer to verify the information you provided. If there is a problem, we will notify you by email or telephone that we need additional or corrected information. Please be aware that we are unable to process some orders due to our fraud prevention standards.
Shipping
Once your order has been approved and you receive a confirmation in your email, the order goes to our warehouse where they reserve your shoes and ship them. Finally, EMS picks up the day's shipments and tracking numbers are emailed so that you can find out where your package is. If you ever have any questions about your package, please contact us.
Secure Shopping
We are proud to be a part of Google Shop, as we know Google also takes seriously the issue of security. Every time you send your credit card number and your billing and shipping information through our Google Shop,Google is using the industry-standard Secure Sockets Layer (SSL) technology to prevent the information from being intercepted.
Please note: E-Mail is not encrypted! Please do not transmit credit card numbers via e-mail.
Privacy
Timberlander,Inc. respects your privacy. We never sell, rent, or give away your name, email, or address to anyone. All information provided is used exclusively by Timberlander,Inc..
This site is hosted by Google Store. Google hosts the store pages, ordering system, and order data. Google automatically collects order information but may only use this information in the aggregate. If you accessed this store through Google Shopping, Google also automatically collects information about your shopping experience. Please see the Google Privacy Policy for more information about how Google uses this information.
Third-Party Web Beacons: We use third-party web beacons from Google to help analyze where visitors go and what they do while visiting our website. Google may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about Timberland Boots and services of interest to you.
